How To Write A Shop FAQ (Example: Thimble Lane Monograms)

How to write a shop FAQ for customers? If you are new online store owner, the following example of shop FAQ may be could help you.

Please take a moment to review our important ordering notes.

Thimble Lane Monograms FAQ’s

Important Ordering Notes

We will send a proof for you to approve before your item is made. If we haven’t heard back from you within 3 days after the proof has been sent YOUR ITEM WILL BE MADE just as you requested in the notes to seller. If you have not provided us with the font style or color thread we will make the item as it appears in the first picture of the listing or similar to the item you purchased. We will not be responsible for the item if you listed the initials in the wrong order and/or did not approve the proof.

Once a PROOF has been sent there will be no cancellations. Once the proof has been sent and we don’t hear back from you within 3 days of receiving the proof we will proceed with your order whether the proof has been approved or not. By not approving the proof in a timely manner slows down our production time.

** PLEASE DOUBLE CHECK THE SPELLING OF THE NAME.
** PLEASE DOUBLE CHECK THE ORDER OF INITIALS TO MAKE SURE THEY ARE IN THE ORDER THAT YOU WANT THEM TO APPEAR.

As a courtesy, we will send out a proof to ensure you are getting the design you desire. Please carefully review the proof and respond with necessary changes so that we can proceed with your order.

^^^^^^^NOTE: If you approve the proof that is sent and the information you approve is incorrect, our shop will not be able to replace or refund. We offer the proofs free of charge to ensure your satisfaction the first time around.

If the name or initials are listed in notes to seller and it is done incorrectly on the proof and you approve it, our shop will not be able to replace or refund your item.

** We do make mistakes and the proof is our way of making sure that you get the design you want.
If you are ordering anything monogrammed please make sure the initials are in the order that you want them to appear.

Thimble Lane Monograms will not be responsible if the name or initials are written incorrectly when ordered.
All sales are FINAL on customized and personalized items

Which payment methods are accepted in the Online Shop?
We accept Paypal transactions.

What is the return policy?

Due to the nature of our items we do not accept returns. In the unlikely event there is an error on my part I will be happy to exchange the item free of charge if we are contacted within 2 days of you receiving your item and/or marked “Delivered” by the carrier.

Sizing – Choose your size accordingly – there will be no refunds or exchanges on monogrammed items if you order the wrong size.

****Damaged or defective items must be reported within 2 days of receipt and/or marked “Delivered” by the carrier to be determined that it qualifies for a replacement. Personalized/Monogrammed items that are received damaged or defective will be replaced with an identical item only once the original item has been returned.***** No refunds or replacements will be made after the 2 days of receiving your item and/or marked “Delivered” by the carrier.

What is the cancellation policy?

If you choose to cancel your order for any reason 12 hours after the order has been placed, there will be a nonrefundable $5.00 cancellation fee due to our time preparing your order. There will be no refunds after the 12 hour period due to our preparation time.

What is the refund and exchange policy?

At Thimble Lane Monograms, we strive for one hundred percent customer satisfaction. We take great pride in our work and aim to honestly represent every piece in each listing. Each item is custom made and we do not except or refund these items.

Due to the nature of our items we do not accept returns. In the unlikely event there is an error on my part I will be happy to exchange the item free of charge if we are contacted within 2 days of you receiving your item and/or marked “Delivered” by the carrier.

****Damaged or defective items must be reported within 2 days of receipt and/or marked “Delivered” by the carrier to be determined that it qualifies for a replacement. Personalized/Monogrammed items that are received damaged or defective will be replaced with an identical item only once the original item has been returned.***** No refunds or replacements will be made after the 2 days of receiving your item and/or marked “Delivered” by the carrier.

No refund or exchanges once an item has been washed or worn.

You will receive a custom care card with washing instructions in your package. We are not responsible for any items once they have been washed/laundered.