US Army AKO Webmail Login Portal DKO Account Registration Knowledge Online
1. AKO Webmail Login
In order to access the Army Knowledge Online (AKO) webmail system, you will need to go to the official AKO webmail login portal located here:
Once on their page, you just enter your username and password and you’re in. If you do not yet have an AKO webmail account, see the AKO Account Registration page on how to get you set-up in the webmail system. Also, to access some features of the AKO sytem, you may need to login using a CAC card and a smart card reader.
2. AKO Webmail AKO Summary
AKO is a single enterprise web portal that provides single sign on capability for us.army.mil email, directory services, blogs, file storage, instant messenger, and chat as well as links and access to other related army websites (e.g. ATTRS, iPERMS, MEDPROS, etc). AKO Webmail is available to all components of the Army (Active, Reserve and National Guard) as well as those who support the Army to include contractors and Family dependents, as well as Army Retirees. In addition, AKO offers the capability for users to build pages and file storage folders with access control capabilities to facilitate information sharing within the Army.
3. AKO Login Portal
The Army Knowledge Online (AKO) Login Portal is located at https://www.us.army.mil and provides access to the AKO Webmail user’s army.mil email as well as a number of other U.S. Army systems and resources. If you’re not registered with an AKO login, then check-out the AKO Account Registration page on how to obtain a login account. You may need a CAC card and a CAC card reader to access some areas of the Army Knowledge Online Website. See the How to register a new CAC page if this is necessary. You can also view and purchase CAC card readers using the smart card readers link.
4. AKO/DKO Security
Your secure AKO/DKO account allows you to access a large amount of data useful for you to complete your mission with the DoD. Your account allows you to access information related to DoD tactics, personnel, and in some cases your own family members. To protect this information, your identity, and to comply with CIO guidance, AKO/DKO security requires that you authenticate yourself using your CAC as proof positive that you are the true and rightful account holder accessing the system. Though the information required for verification over the phone is not readily available for anyone other than the account holder, verification via CAC is much more secure as it requires possession of the CAC, and it’s PIN, which is established at official DoD facilities using biometric data. Go to the Smart Card Readers page if you need one of these for your CAC card.
5. AKO Account Registration
Army AKO account registration is available to users who have a current entry in the Army Personnel system. These entries correspond to the following account types:
- Active Army
- Army Retired
- Army Reserve
- Individual Ready Reserve
- National Guard
- DA Civilian
- DA Civilian Retired
- NAF Civilian
- U.S. Military Academy Cadets
- ROTC Cadets (MS III and IV)
- Future Soldier
If a user corresponds to two categories – for instance, Army Retired and DA Civilian – this user will receive dual-account status as long as both records appear in the Army Personnel database.
How to Register
To register for a full AKO account, follow this step by step guide.
- Go to https://www.us.army.mil
- Click on the ‘I Accept’ button after reading the agreement
- If you have a CAC card, click on the link “Register with CAC”, if not, click on the link “Register without CAC”.
- If registering with a CAC; When prompted, enter your PIN or select your certificate.
- Enter your Social Security Number, or Foreign Identification Number.
- Enter your Date of Birth or PEBD.
- Enter your complete contact details and click ‘Next’.(Double check your entries; this must match your exact legal name.)
- Enter an external email address (Gmail, Hotmail, Yahoo, etc.) and click ‘Next’ (If the portal locates your information in a military/personnel database, different fields will autofill and this may change the order of the following steps).
- Enter the contact details for your organization and click ‘Next’
- Enter a password of your choosing into both password fields (Your password must adhere to the guidelines listed at the top of the registration page).
- Choose 3 security questions, provide answers and click ‘Complete Registration’ (Your security questions are very important. You will need to remember these answers and when performing a password reset, you will need to enter them exactly as you do when setting them up, including capitalization and punctuation.)
- Print the confirmation screen for your records. Your registration is now complete and your account will be active within 15 – 20 minutes. If you are unable to login to your account within 30 minutes, please contact the helpdesk for assistance.
To validate their identity, new users creating Army accounts must present three pieces of information: Social Security number, date of birth, and pay entry base date (PEBD). A new user then enters a password, answers three security questions, and provides an external email address. Once the registration process is complete, a user may access the system within 15 minutes.
6. DKO Account Registration
DoD military and government civilians who have been issued CACs are now able to self-register for a DKO Joint User Access Account (JUA). Follow this step by step guide.
Register for DKO
To register for DKO:
- Go to https://www.us.army.mil
- Click on ‘Register with a CAC’
- When prompted, enter your PIN or select your certificate.
Note: You will need to have your CAC inserted into a CAC reader to register for an account. Also, you will be required to enter your SSN and date of birth (DOB) to validate your user information. If this information is not provided, AKO/DKO and Defense Manpower Data Center (DMDC) will not be able to validate credentials; therefore no account will be issued. DMDC is the authoritative database for non Army DoD military and government civilians. A working agreement with DMDC allows AKO/DKO to positively validate users before they are given a new DKO account.
4. Enter your Social Security Number, or Foreign Identification Number.
5. Enter your Date of Birth
6. Enter your User Information, if needed
7. Enter an External Email Address
8. Enter Organization Information
9. Create and Confirm your Password
10. Complete your Password Questions – these are used to verify your identity if you lose or forget your password
11. Account Registration Complete – you should see all your account information.
12. DoD policy dictates that usernames must follow the format: full first name.middle initial.last name, with trailing numbers used to create unique ID’s. An example is john.b.smith13.
DKO Eligible Account Types:
- Active Air Force
- Air National Guard
- Air Force Reserve
- Air Force Civilian
- Active Navy
- Navy Reserve
- Navy Civilian
- Active Marine Corps
- Marine Corps Reserve
- Marine Corps Civilian
- DoD Civilian
- Active Coast Guard
- Coast Guard Reserve
- Coast Guard Civilian
- Public Health Service (PHS)
Sponsored (Guest) Account Registration
Sponsored accounts are available to family members of Army full account holders and other users who have legitimate business with the U.S. Army or the DoD. These users correspond to the following account types:
· Family Member (user must be in sponsor’s DEERS record to be eligible for an account)
· Army Cadet (only available to collegiate cadets: MS I and II)
· National Guard Retired
· Army Volunteer
· Federal Civilian Agencies
· Foreign Officer (not a US citizen)
· Homeland Security
· Incoming DA Civilian
· Incoming Future Soldier
· Local National Employee (not a US citizen)
· Medical Discharged
· Medical Retired
· Military Transition
To register for a guest account, follow these step by step instructions.
1. Go to https://www.us.army.mil
2. Click on the ‘I Accept’ button after reading the agreement
3. Click on ‘Register without a CAC’
4. Enter your Social Security Number and click the ‘Next’ button (see notes below for Foreign Nationals)
5. Select an Account Type from the list of options and click ‘Next’
6. Enter the User ID of your sponsor (Example: john.p.doe) and click ‘Next’
7. Enter your complete contact details and click ‘Next’
(Double check your entries, this must match your exact legal name.)
8. Enter an external email address (Gmail, Hotmail, Yahoo, etc.) and click ‘Next’ (If the portal locates your information in a military/personnel database, different fields will autofill and this may change the order of the following steps).
9. Enter the contact details for your organization and click ‘Next’
10. Enter a password of your choosing into both password fields (Your password must adhere to the guidelines listed at the top of the registration page).
11. Choose 3 security questions, provide answers and click ‘Complete Registration’ (Your security questions are very important. You will need to remember these answers and when performing a password reset, you will need to enter them exactly as you do when setting them up, including capitalization and punctuation.
12. Print the confirmation screen for your records. Your registration is now complete and your account will be active once it is approved by your sponsor and the AKO/DKO guest approval process. For further assistance with activating your account, contact your sponsor.
*Guest Approval process can take approximately 24-48 hours for most accounts. Foreign Officer and Local National accounts can take up to 10 days.
A guest must enter the AKO/DKO username of his or her sponsor to request an AKO/DKO account. Also, all guest accounts (with the exception of Foreign Officer/ Local National/)* are required to enter their SSN to register for a sponsored account.
*Foreign Officer and Local National type guest accounts need to enter a SSN or FIN (Foreign Identification Number) when registering if planning on verifying the account. For more information on sponsored account verification.